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Frequently Asked Questions

Corporate and Social Responsibility

Click here to find out about our CSR program.

Personal Details

How can I access or change my account details?

Click here to access your account, don't forget you will need your username and password.

How do I register for My Account?

Click here to register on the Working Wardrobe website and start shopping today.

Why do I need an account?

As a member you can:

  • Check out faster when making a purchase
  • Check the status of your orders
  • See any of your past orders
  • Change your account details, including password
  • Store any extra shipping addresses
  • Access our online returns page (to simplify the returns process for online purchases).

What happens if I forget my password?

Don't worry if you forget your password — you can click here and enter your email address to receive you a new password.

Is my personal data safe if I create an account?

Yes, your data is safe with Working Wardrobe as we are fully compliant with the Data Protection Act. Your account and personal details, and any order details, are protected. To access your details on our website, you need to enter the correct password. Click here for our full privacy policy.

Are my credit or debit card details saved?

No, we don't save any of your payment details which means you will have to enter them each time you place an order.

Is it safe to enter my payment details online?

We take security seriously. Your payment details are automatically encrypted when you enter them on our website.

Orders

I'm not sure if I've successfully completed my order?

When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please contact our Customer Service team at onlinestore@workingwardrobe.com.au.

Can I find out when a product that is currently out of stock comes back in?

Yes, you can email our Customer Service team at onlinestore@workingwardrobe.com.au

How can I find the latest deals and offers?

Our home page will always be updated with the latest and greatest Working Wardrobe product and promotions.

Promotion Codes How do I use a promotion code?

If you have a promotion code will be prompted to apply the promotion code to your order in the Checkout.

Why won't my promotion code work?

It may have expired, been entered incorrectly or not be valid if your order does not meet the terms and conditions of the promotion.

Can I use more than one promotion code on an order?

No, unfortunately only one promotion code can be applied to each order.

I forgot to add a promotion code to my order. Can it still be applied?

Promotion codes can only be applied in the Checkout at time of purchase.

How do I check if a promotion code has been applied to my order?

It will appear in the Checkout and applied to the balance of your order.

Gift Vouchers What are Gift Vouchers?

Gift vouchers are a great way to share Working Wardrobe with your family and friends to. Click here to purchase.

What can I buy with my Gift Voucher?

Your gift voucher can be used to purchase any product on the Working Wardrobe website.

What are the Gift Voucher terms and conditions?

Working Wardrobe gift vouchers are valid for 12 months from date of issue.